Benefits of technology and innovation should go exclusively to its users and not to service providers. These service providers may also innovate and earn more income. Unfortunately, Indian service providers concentrate even not to improve on customer service and complaint management of their own. For each and every minute things TRAI has to intervene. Mostly Indian mobile service providers innovate on ways and means to unethically exploit customers by way of dubious methods.

OTT should continue to be free in India as it is now.