Subject: RE: <.FW.>'Reliance=015-828-243' Resumption takes 24 hours and Promise to Pay takes 15 mins
From: Pradeep Kandari
Date: 06-Apr-15 1:28 PM
To: "broadband@relianceada.com" <broadband@relianceada.com>, "rcomappellateauthority.haryana@relianceada.com" <rcomappellateauthority.haryana@relianceada.com>, "sudhir.r.hoshing@relianceada.com" <sudhir.r.hoshing@relianceada.com>, "amit.mathur@relianceada.com" <amit.mathur@relianceada.com>, "pradvlegal@trai.gov.in" <pradvlegal@trai.gov.in>, "manjeet.ahlawat@relianceada.com" <manjeet.ahlawat@relianceada.com>, "krishna.durbha@relianceada.com" <krishna.durbha@relianceada.com>, "ramchand@trai.gov.in" <ramchand@trai.gov.in>, "advlegal1@trai.gov.in" <advlegal1@trai.gov.in>, "manish.ku.gupta@relianceada.com" <manish.ku.gupta@relianceada.com>, "gopal.saxena@relianceada.com" <gopal.saxena@relianceada.com>, "arvind.gujral@relianceada.com" <arvind.gujral@relianceada.com>, "advmn@trai.gov.in" <advmn@trai.gov.in>, "sumit.banerjee@relianceada.com" <sumit.banerjee@relianceada.com>, "ap@trai.gov.in" <ap@trai.gov.in>, "support@relianceada.com" <support@relianceada.com>, "sunil.kakar@relianceada.com" <sunil.kakar@relianceada.com>, "rakesh.jain@relianceada.com" <rakesh.jain@relianceada.com>, "rcomappellateauthority.delhi@relianceada.com" <rcomappellateauthority.delhi@relianceada.com>, "lalit.jalan@relianceada.com" <lalit.jalan@relianceada.com>, "bipin.kabra@relianceada.com" <bipin.kabra@relianceada.com>, "rcomappellateauthority.gj@relianceada.com" <rcomappellateauthority.gj@relianceada.com>, "rajesh.madaan@relianceada.com" <rajesh.madaan@relianceada.com>, "adveco@trai.gov.in" <adveco@trai.gov.in>, "president.services@relianceada.com" <president.services@relianceada.com>, "corporatecenter.customercare@relianceada.com" <corporatecenter.customercare@relianceada.com>, "rcl.investor@relianceada.com" <rcl.investor@relianceada.com>, "advbbpa@trai.gov.in" <advbbpa@trai.gov.in>, "advifn@trai.gov.in" <advifn@trai.gov.in>, "customercare@relianceada.com" <customercare@relianceada.com>, "advbcs@trai.gov.in" <advbcs@trai.gov.in>, "serviceassurancecell@relianceada.com" <serviceassurancecell@relianceada.com>, "mitesh.bhatt@relianceada.com" <mitesh.bhatt@relianceada.com>, "pradvre@trai.gov.in" <pradvre@trai.gov.in>, "advqos@trai.gov.in" <advqos@trai.gov.in>, "anil.ambani@relianceada.com" <anil.ambani@relianceada.com>, "narender.p.singh@relianceada.com" <narender.p.singh@relianceada.com>, "p.jain@relianceada.com" <p.jain@relianceada.com>, "anil.jha@relianceada.com" <anil.jha@relianceada.com>, "sroadmn@trai.gov.in" <sroadmn@trai.gov.in>, "delhi@relianceada.com" <delhi@relianceada.com>, "secretary@trai.gov.in" <secretary@trai.gov.in>, "pradvmn@trai.gov.in" <pradvmn@trai.gov.in>, "binu.k.kuriakose@relianceada.com" <binu.k.kuriakose@relianceada.com>, "rcom.investors@relianceada.com" <rcom.investors@relianceada.com>, "rbnl@karvy.com" <rbnl@karvy.com>, "anildhirubhaiambani@relianceada.com" <anildhirubhaiambani@relianceada.com>, "ada@relianceada.com" <ada@relianceada.com>, "ak.purwar@relianceada.com" <ak.purwar@relianceada.com>, "manjari.kacker@relianceada.com" <manjari.kacker@relianceada.com>, "j.ramachandran@relianceada.com" <j.ramachandran@relianceada.com>, "ramachandran.j@relianceada.com" <ramachandran.j@relianceada.com>, "deepak.shourie@relianceada.com" <deepak.shourie@relianceada.com>, "rn.bhardwaj@relianceada.com" <rn.bhardwaj@relianceada.com>, "rahul.suri@relianceada.com" <rahul.suri@relianceada.com>, "ratul.ray@relianceada.com" <ratul.ray@relianceada.com>, "debroto.roy@relianceada.com" <debroto.roy@relianceada.com>, "madhu.dua@relianceada.com" <madhu.dua@relianceada.com>, "rajeev.bhardwaj@relianceada.com" <rajeev.bhardwaj@relianceada.com>, "vibhor.nuwal@relianceada.com" <vibhor.nuwal@relianceada.com>, "raj.prusty@relianceada.com" <raj.prusty@relianceada.com>

Got this pathetic response from your customer services. No answer on  re-disconnection.
 
Regards,
Pradeep Kandari
 
From: broadband@relianceada.com
To: kandari@live.in
Subject: <.FW.>'Reliance=015-828-243' Resumption takes 24 hours and Promise to Pay takes 15 mins
Date: Mon, 6 Apr 2015 12:41:30 +0530

Dear Mr. Kandari, 
 
This is with reference to your e-mail dated April 05, 2015 for your Reliance Broadband Subscriber ID 241626632223, regarding billing issue.
 
We regret the inconvenience.
 
We request you to reconsider your decision for cancellation and provide us an opportunity to build a long relationship with you.
 
The payment made by you of Rs. 1,670.80/- is successfully updated in our system.
 
If any issue persists, we request you to kindly write to us.
 
Assuring you of our best services always.
 
Thank you for choosing Reliance.
 
Regards,
 
Komal Dakare 
Officer-Customer Care
Reliance Communications Limited.
 
For additional product and service related information, you may contact us via any of the following means:
Facing trouble connecting to your Reliance Broadband? Fix it yourself with Quick Resolve !
 
Simply log on to www.reliancebroadband.co.in and click on Utilities ------ Quick Resolve to download !You can also book your service complaints online at http://cnm.reliancecommunications.co.in/cnm/web/genTTCreation.jsp
 
Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).Requesting you to create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.
 
This electronic message transmission contains information from Reliance Communications & is confidential or privileged.The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
 
 
 
 
From:  Pradeep Kandari (kandari@live.in)
To:  rcomappellateauthority.haryana@relianceada.com (rcomappellateauthority.haryana@relianceada.com); sudhir.r.hoshing@relianceada.com (sudhir.r.hoshing@relianceada.com); amit.mathur@relianceada.com (amit.mathur@relianceada.com); pradvlegal@trai.gov.in (pradvlegal@trai.gov.in); manjeet.ahlawat@relianceada.com (manjeet.ahlawat@relianceada.com); krishna.durbha@relianceada.com (krishna.durbha@relianceada.com); ramchand@trai.gov.in (ramchand@trai.gov.in); advlegal1@trai.gov.in (advlegal1@trai.gov.in); manish.ku.gupta@relianceada.com (manish.ku.gupta@relianceada.com); gopal.saxena@relianceada.com (gopal.saxena@relianceada.com); arvind.gujral@relianceada.com (arvind.gujral@relianceada.com); advmn@trai.gov.in (advmn@trai.gov.in); sumit.banerjee@relianceada.com (sumit.banerjee@relianceada.com); ap@trai.gov.in (ap@trai.gov.in); support@relianceada.com (support@relianceada.com); sunil.kakar@relianceada.com (sunil.kakar@relianceada.com); rakesh.jain@relianceada.com (rakesh.jain@relianceada.com); rcomappellateauthority.delhi@relianceada.com (rcomappellateauthority.delhi@relianceada.com); lalit.jalan@relianceada.com (lalit.jalan@relianceada.com); bipin.kabra@relianceada.com (bipin.kabra@relianceada.com); rcomappellateauthority.gj@relianceada.com (rcomappellateauthority.gj@relianceada.com); rajesh.madaan@relianceada.com (rajesh.madaan@relianceada.com); adveco@trai.gov.in (adveco@trai.gov.in); president.services@relianceada.com (president.services@relianceada.com); corporatecenter.customercare@relianceada.com (corporatecenter.customercare@relianceada.com); rcl.investor@relianceada.com (rcl.investor@relianceada.com); advbbpa@trai.gov.in (advbbpa@trai.gov.in); advifn@trai.gov.in (advifn@trai.gov.in); customercare@relianceada.com (customercare@relianceada.com); advbcs@trai.gov.in (advbcs@trai.gov.in); serviceassurancecell@relianceada.com (serviceassurancecell@relianceada.com); mitesh.bhatt@relianceada.com (mitesh.bhatt@relianceada.com); pradvre@trai.gov.in (pradvre@trai.gov.in); advqos@trai.gov.in (advqos@trai.gov.in); anil.ambani@relianceada.com (anil.ambani@relianceada.com); narender.p.singh@relianceada.com (narender.p.singh@relianceada.com); p.jain@relianceada.com (p.jain@relianceada.com); anil.jha@relianceada.com (anil.jha@relianceada.com); sroadmn@trai.gov.in (sroadmn@trai.gov.in); delhi@relianceada.com (delhi@relianceada.com); secretary@trai.gov.in (secretary@trai.gov.in); pradvmn@trai.gov.in (pradvmn@trai.gov.in); binu.k.kuriakose@relianceada.com (binu.k.kuriakose@relianceada.com); broadband@relianceada.com (broadband@relianceada.com); Rcom.Investors@relianceada.com (rcom.investors@relianceada.com); rbnl@karvy.com (rbnl@karvy.com); AnilDhirubhaiAmbani@relianceada.com (anildhirubhaiambani@relianceada.com); ada@relianceada.com (ada@relianceada.com); AK.Purwar@relianceada.com (ak.purwar@relianceada.com); Manjari.Kacker@relianceada.com (manjari.kacker@relianceada.com); J.Ramachandran@relianceada.com (j.ramachandran@relianceada.com); Ramachandran.j@relianceada.com (ramachandran.j@relianceada.com); Deepak.Shourie@relianceada.com (deepak.shourie@relianceada.com); RN.Bhardwaj@relianceada.com (rn.bhardwaj@relianceada.com); rahul.suri@relianceada.com (rahul.suri@relianceada.com); Ratul.Ray@relianceada.com (ratul.ray@relianceada.com); Debroto.Roy@relianceada.com (debroto.roy@relianceada.com); Madhu.Dua@relianceada.com (madhu.dua@relianceada.com); Rajeev.Bhardwaj@relianceada.com (rajeev.bhardwaj@relianceada.com); Vibhor.Nuwal@relianceada.com (vibhor.nuwal@relianceada.com); Raj.Prusty@relianceada.com (raj.prusty@relianceada.com)
Date:  Sunday, April 05, 2015 09:33 PM
Subject:  Resumption takes 24 hours and Promise to Pay takes 15 mins
 
 Hi,
 
I hope you can understanding the meaning and intend of this email from the subject line. my services got disconnected due to delay in payment and when I made the payment, I am asked to wait for 24 hours despite the payment reflecting at your customer care agents end and web portal.
 
The bigger surprise is when I call you call centre my call is disconnected abruptly on face. I need answer for this.
 
Account Summary   
CAN - 100120147622
BAN - 100000121329220
BroadNet - 241626632223
 
Dear Board of director apologies for marking this to you directly however there is no alternative left as I never gets satisfactory response from customer care.
 
Pathetic service from RCOM is what I can say.
 
Regards,
Pradeep Kandari
9810102301