Subject: tata sky upgradation problems
From: Prashant Lonkar
Date: 06-Apr-15 3:10 PM
To: pradvmn@trai.gov.in, pradvbcs@trai.gov.in, pradvtd@trai.gov.in, advqos@trai.gov.in, asen@trai.gov.in, advlegal1@trai.gov.in, advifn@trai.gov.in, cpsbakshi@trai.gov.in, manishsinha@trai.gov.in, mptangirala@trai.gov.in, advmn@trai.gov.in, sksinghal@trai.gov.in, advbcs@trai.gov.in
CC: help@tatasky.com

For approximately last one month Tata sky is upgrading its technology for servicing the customer better. But it is only creating problems  for consumer like me. I had 2 service requests dated 12 march 2015 (SR1203151311058) and dated 4 april 2015 (SR0404151333827). But the problem is not resolved and for total 8 days of my subscription I'm unable to see the regular channels like ZEE MARATHI and CNBC-TV18. On saturday I received a SMS which said my subscription is increased by 3 days. But this notice is not available on my STB even on monday 6/4/15. I also have multiroom TV the SMS does not make it clear whether this offer extends for multiroom as well or not. For 8 days of no service Tata sky is providing 3 days of sub. extension no multiroom clarity and no intimation on my STB.
Similarly the Service Representative (SR) has asked me to replace my dish as the dish is small. And I will have to pay for this change of dish. When the problem of No Service (NS) is due to company's technological upgradation, why should I pay for ? Why can't company replace the dish?
This is faulty service and TRAI should look into it. And help us consumers.
Thank You.
Prashant Lonkar
22, Vrindavan Colony
Nanded, Maharashtra
942281325