भारतीय दूरसंचार विनियामक प्राधिकरण Telecom Regulatory Authority of India (IS/ISO 9001-2008 Certified Organisation)

Menu
Telecom Regulatory Authority of India

Consumer Protection

E.g., 19/01/2017
E.g., 19/01/2017
Telecom
S. No. Subject Date of Release Division Closing Datesort descending Status Download/Details Comments
1 Consultation Paper on Establishment of the Office of Ombudsman in the Telecommunication Sector 07/01/2004 Admin, and HRM 30/01/2004 Closed Consultation Paper Download (38.15 KB)
2 TRAI issues Consultation Paper on the Redressal of Consumer Grievances and Consumer Protection in Telecommunication 03/01/2007 Quality of Service 23/01/2007 Closed Consultation Paper Download (338.16 KB)
3 Consultation Paper on Review of measures to protect interest of consumers in the telecom Sector 02/08/2010 Quality of Service 10/09/2010 Closed Consultation Paper Download (1.13 MB)
4 Consultation Paper on Certain issues relating to the Telecom Consumers Protection Regulations, 2012 15/03/2012 Economic Regulation 25/03/2012 Closed Consultation Paper Download (220.85 KB)
5 Draft Regulation on Telecom Consumers Protection (Eighth Amendment) Regulations, 2015 29/04/2015 Quality of Service 26/05/2015 Closed Draft Regulation Download (214.54 KB)
6 The Draft Telecom Consumers Protection (Tenth Amendment) Regulations, 2016 05/07/2016 Economic Regulation 02/08/2016 Closed Amendment Download (378.36 KB)
Press Release Download (553.7 KB)
E.g., 19/01/2017
E.g., 19/01/2017
Regulation
S. No. Subject Date of Release Division Download/Details Amendments
1 Telecom Consumers Protection and Redressal of Grievances Regulations, 2007 (3 of 2007) 04/05/2007 Quality of Service Telecom Consumers Protection and Redressal of Grievances Regulations, 2007 Download (283.3 KB)
2 Telecommunication Consumers Education and Protection Fund Regulations, 2007 (6 of 2007) 15/06/2007 Admin, and HRM Telecommunication Consumers Education and Protection Fund Regulations, 2007 (6 of 2007) Download (141.06 KB)
3 Telecommunication Consumers Education and Protection Fund (Amendment) Regulations, 2011 07/03/2011 Admin, and HRM Telecommunication Consumers Education and Protection Fund (Amendment) Regulations, 2011 Download (72.58 KB)
4 Telecommunication Consumers Education and Protection Fund (Second Amendment) Regulations, 2013 10/07/2013 Admin, and HRM Telecommunication Consumers Education and Protection Fund (Second Amendment) Regulations, 2013 Download (1012.9 KB)
5 Telecommunication Consumers Education and Protection Fund (Third Amendment) Regulations, 2014 26/06/2014 Admin, and HRM Telecommunication Consumers Education and Protection Fund (Third Amendment) Regulations, 2014 Download (168.55 KB)
6 Telecom Consumers Protection Regulations, 2012 (2 of 2012) 06/01/2012 Quality of Service Main Regulation Download (48.78 KB)
7 The Regulation on Guidelines for Registration of Consumer Organisation/Non-Government Organisations (NGOs) and Their Interaction with TRAI (Second Amendment), 2007 21/08/2007 Miscellaneous Download (40.83 KB)
8 Letter to Service Providers Notifying the panel of Auditors to certify the Metering and Billing System of service providers accordance with TRAI Regulation on code of Practise for Metering and Billing System. 28/08/2006 Quality of Service Download (910.95 KB)
9 Registration of Consumer Organisations Regulations, 2013 21/02/2013 Quality of Service Main Regulation Download (4.2 MB)
10 The Regulation on Guidelines for Registration of Consumer Organisation/Non-Government Organisations (NGOs) and Their Interaction with TRAI (First Amendment), 2001 20/03/2001 Miscellaneous 1st Amendment Download (3.28 MB)
11 Telecom Consumers Protection (Amendment) Regulations, 2012 12/01/2012 Quality of Service First Amendment Download (17.83 KB)
12 Telecom Consumers Protection (Second Amendment) Regulations, 2012 21/02/2012 Quality of Service Second Amendment Download (16.43 KB)
13 Telecom Consumers Protection (Third Amendment) Regulations, 2012 09/03/2012 Quality of Service Third Amendment Download (19.12 KB)
14 Telecom Consumers Protection (Fourth Amendment) Regulations, 2012 22/10/2012 Quality of Service Fourth Amendment Download (22.72 KB)
15 Telecom Consumers Protection (Fifth Amendment) Regulations, 2012 27/11/2012 Quality of Service Fifth Amendment Download (15.28 KB)
16 Telecom Consumers Protection (Sixth Amendment) Regulations, 2013 21/02/2013 Quality of Service Sixth Amendment Download (263.16 KB)
17 Telecom Consumers Protection (Seventh Amendment) Regulations, 2013 03/12/2013 Quality of Service Seventh Amendment Download (3.52 MB)
18 Telecom Consumers Protection (Eighth Amendment) Regulations, 2015 07/08/2015 Quality of Service Eight Amendment Download (336.98 KB)
19 Telecom Consumers Protection (Ninth Amendment) Regulations, 2015 16/10/2015 Quality of Service Ninth Amendment Download (72.66 KB)
20 Telecom Consumers Protection (Tenth Amendment) Regulations, 2016 19/08/2016 Quality of Service Tenth Amendment Download (134.9 KB)
E.g., 19/01/2017
E.g., 19/01/2017
Director
S. No. Subject Date of Release Division Download/Details
1 TRAI Directive on Publication of tariffs for consumer information 24/05/2004 Economic Regulation Download (64.54 KB)