Subject: Freecharge - Problem Resolved
From: Deepak R
Date: 31-Mar-15 3:07 PM
To: "care@freecharge.com" <care@freecharge.com>, "advbcs@trai gov. in" <advbcs@trai.gov.in>, "M. C. Chaube,Advisor TRAI" <advqos@trai.gov.in>, "pradvbcs@trai gov. in" <pradvbcs@trai.gov.in>, "cp. mumbai@mahapolice. gov. in" <cp.mumbai@mahapolice.gov.in>, alok.goel@freecharge.com, Alok Goel <goelalok@gmail.com>, velu@accelyst.co.in, Alok.goel@accelyst.co.in, alok@accelyst.co.in, goel@accelyst.co.in
CC: Nemash Simaria <nemash.simaria@freecharge.com>, Kunal Shah <kunal.shah@freecharge.in>

This is to inform every one that the problem have been sorted out efficiently by the freecharge customer care after the escalation to their management .

So no actions required & Thanks freecharge for closing this for me .

On Tue, Mar 31, 2015 at 8:48 AM, Deepak R <rd.deepak@gmail.com> wrote:
Alok ,

Seems your customer care is making fun & not wanted to take any action .
Why you don't want to publish your company's customer care number ?
Can you take some action ?
If proper action is not taken , I will have to send mail to top officals to ban freecharge .

Regards
Deepak
99767 54658


On Tue, Mar 31, 2015 at 8:37 AM, Deepak R <rd.deepak@gmail.com> wrote:
Alok , Can you take some action ?

On Mon, Mar 30, 2015 at 9:40 PM, Deepak R <rd.deepak@gmail.com> wrote:
Free charge , how many customers  you have cheated like this . If you do the same for 1000 customer then its 4 lakh . If you do the same for 100 days in an year , then its 4 Crore . Can you arrange to credit back my money or not ? . Atleast keep a toll free phone number if you still exist .

Regards
Deepak
99767 54658

On Mon, Mar 30, 2015 at 7:01 PM, Deepak R <rd.deepak@gmail.com> wrote:
Mumbai police , further to add - they won't publish their phone number any where ..
then we can know about this company ..

On Mon, Mar 30, 2015 at 6:57 PM, Deepak R <rd.deepak@gmail.com> wrote:
Escalation against Free charge & their address -
Vaibhav Chambers, Unit No. 2A, 2nd floor, Bandra Kurla Complex, Bandra East, Mumbai - 400051


This is really very poor service .
How you are allowing this type of companies to operate ?
I made a reacharge for Rs.400 towards my Tatadocomo bill payment .
Mobile number - 96886 51690
Operator Transaction id - OXI1124759360.

Operator Tata Docomo is saying that this is not valid transaction id .
There is no action taken the company freecharge .
They have a very bad name & this should not be approved as well .
Already amount have been deducted from my account & no proper update received from Freecharge even though Tata docom said that they haven't received the payment .

Looks like Free charge is provide a bad transaction id or cheating have been done .
Please arrange to have an enquirly on this & also please inform Freecharge to provide proper compensation for all the problems caused .
On Mon, Mar 30, 2015 at 5:21 PM, Deepak R <rd.deepak@gmail.com> wrote:
Freecharge , I did the recharge on 27th . Whats going on ?
Is your company still in operation ?
Let me know your company address . I am escalating further as this looks like cheating .

Regards
Deepak

On Mon, Mar 30, 2015 at 5:03 PM, Deepak R <rd.deepak@gmail.com> wrote:
Freecharge company ,

Can you please provide the correct transaction id for this or should we consider this differently ?

Regards
Deepak

On Mon, Mar 30, 2015 at 2:20 PM, Deepak R <rd.deepak@gmail.com> wrote:
Free charge customer care , Any udpate on this ?
Can you confirm if this is a valid transaction id ?
Can you reply to all with mobile number & transaction id .
So that TATA docomo can check & provide the credit asap ?

Regards
Deepak


On Mon, Mar 30, 2015 at 2:11 PM, Deepak R <rd.deepak@gmail.com> wrote:
Hi Trai ,

This is really very poor service .
How you are allowing this type of companies to operate ?
I made a reacharge for Rs.400 towards my Tatadocomo bill payment .
Mobile number - 96886 51690
Operator Transaction id - OXI1124759360.

Operator Tata Docomo is saying that this is not valid transaction id .
There is no action taken the company freecharge .
They have a very bad name & this should not be approved as well .
Already amount have been deducted from my account & no proper update received from Freecharge even though Tata docom said that they haven't received the payment .

Looks like Free charge is provide a bad transaction id or cheating have been done .
Please arrange to have an enquirly on this & also please inform Freecharge to provide proper compensation for all the problems caused .

Tata Docomo , Please check if you have received the money yet for my mobile number 9688651690  .

Regards
Deepak

On Sat, Mar 28, 2015 at 5:03 PM, care@freecharge.com <care@freecharge.com> wrote:
Dear Customer,

Postpaid transactions may take up-to 48 hours to reflect in your account statement and show up in records of the customer support of your operator. We can confirm this transaction as a success against operator transaction ID OXI1124759360 and request you to please wait for 48 hours before confirming the same with your operator.

Happy FreeCharging!

Customer Success Team
For Faster Recharge experience download Freecharge Mobile App. Now Available on Google Play Store and Apple App Store

P.S: To ensure safe online transaction, refrain yourself from sharing your account / card information with anyone.


On Sat, 28 Mar at 2:33 PM , Deepak R <rd.deepak@gmail.com> wrote:
Can I please have some update on this ?

Regards
Deepak
99767 54658

On Sat, Mar 28, 2015 at 9:44 AM, care@freecharge.com <care@freecharge.com> wrote:
Dear Customer,

Thanks for writing to us.

We've just filed a support Ticket # 1506250 for your reference.

One of our agents will be in touch with you shortly.

If you have any additional comments or question on this subject, just reply to this mail or send us a mail at care@freecharge.com and mention this ticket number - #1506250 in the subject of your mail.
 
Happy FreeChargeing!!!

Customer Success Team
 


1506250