Dear Mr Marten,
With reference to my Vodafone Mobile # 9830223979 I would like to draw your attention to the unwarranted Mobile Data Usage charges levied to me in the current billing cycle which is completely illegitimate and falsely implicated. Just to briefly let you know about the problem at hand -
I am a senior citizen (70 Year old) and very old patron of Vodafone services who was recently gifted my first Android phone by my son. All the while I was using my wi-fi connection to operate internet on my phone without ever being communicated by Vodafone about any internet plan pre-activated on the handset. Neither did I ever request for a mobile data plan before this nor was I ever communicated by your firm about the same. I was astonished to receive a bill of over INR 3000 when my normal average bill used to INR 700 on an average each month. To my utter disgust I was told by your call centre folks that this pertains to the mobile data usage which remained on all the while and internet was being provided at an atrocious price for last entire month. Considering my age and inability to comprehend anything what he said I was taken aback and felt completely duped by the uncalled for charges. No heed has been paid to the complaints raised at your helpline number 98300-98300.
- Being an old patron I have decided to take this up with you to understand why no prior communication is being made to a client about any service which he has not requested for ever.
- Is it in line with your service commitment to old patrons to get fleeced by so called “client friendly offers”?
- Legitimately am I the only one at fault to be penalized this way? I would take this up with TRAI too to see that is this the way clients should be treated by their Telecom Service Providers.
Look forward to your empathetic review of the situation and getting a waiver in this regard for undue mobile data charges.
Regards,
BUDHMAL BAID
2-A Madhab Chatterjee Street,
Kolkata – 700001