भारतीय दूरसंचार विनियामक प्राधिकरण Telecom Regulatory Authority of India (IS/ISO 9001-2008 Certified Organisation)

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Telecom Regulatory Authority of India

TRAI Portals

TRAI Analytics Portal

It facilitates users and service providers to explore and resolve various issues in different telecom services. It has three portals for different Quality of Service parameters:

  • TRAI MySpeed Portal: It facilitates users to explore the Mobile Data experience of customers across India. Users can submit data by downloading the app and testing their data speeds.
  • TRAI Drive Test Portal: It is a portal to explore the results of independent drive tests done TRAI.
  • TRAI QoS Analysis Portal: It facilitates users to explore the call drop rate of various TSPs. Through this portal the Quality of Service performance of service providers can be identified for any specific location in India. Users can also navigate and view performance metrics from service area to district to city and finally to the BTS level.
TCCMS Portal

This portal has been developed to help the customer in processing their complaints. It facilitates customers by providing details of the complaint center for lodging a complaint with their telecom service provider, details of the appellate authority to escalate the issue in case their complaint has not been addressed satisfactorily by the telecom service provider, view the status of a complaint already lodged, and check the status of the appeal lodged with the appellate authority.

NCCP Portal

The primary objective of the National Do Not Call Registry (NDNC Registry) is to curb Unsolicited Commercial Communication (UCC). The NDNC Registry will be a database having the list of all telephone numbers of the subscribers who do not want to receive UCC. The Telemarketer will have to verify their calling telephone numbers list with the NDNC registry before making a call.

MIS Portal

It is a web portal used to upload telco (2G, 3G, CDMA, GPRS, etc.) data by TSPs for MIS reports. Data is being uploaded by TSPs on this portal and after the verification of uploaded data by concerned division of TRAI, data is pushed to the database to generate MIS reports.