भारतीय दूरसंचार विनियामक प्राधिकरण Telecom Regulatory Authority of India (IS/ISO 9001-2008 Certified Organisation)

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Telecom Regulatory Authority of India

Measures to Protect Consumer Interest

Measures to Protect Consumer Interest
S no. Title Download/Details Publish Date
1 List of Blackout days for Calendar year 2017 Download (70.39 KB) pdf 17/02/2017
2 Consumer Education Workshops by Service Providers for the Year 2016-17 Download (561.32 KB) pdf 13/01/2017
3 Migration between plans and billing platform Download (183.29 KB) pdf 16/08/2016
4 General guidelines to all Access Service Providers regarding Levying of separate charges for rectifying defects in network and visiting charges from the consumers. Download (50.48 KB) pdf -
5 Consumers’ Handbook on Telecommunications-2015 (Kannada Version) Download (7.08 MB) pdf -
6 Transparency in the Tariff offers and in Disclosure to consumers Download (49.84 KB) pdf -
7 Consumers’ Handbook on Telecommunications-2015 (Gujarati Version) Download (3.36 MB) pdf -
8 Measures to Protect Consumer Interest in Telecom and Cable TV Services. Details -
9 Consumers’ Handbook on Telecommunications-2015 (Hindi Version) Download (3.25 MB) pdf -
10 List of Consumer Centric Telecommunication Tariff Orders , Directions & Regulations. Details -
11 Consumers’ Handbook on Telecommunications-2015 (English-New) Download (3.26 MB) pdf -
12 Telecom Consumers Complaint Redressal Regulations, 2012(1 of 2012 Download (98.22 KB) pdf -
13 Consumer Education Workshops by Service Providers for the Year 2016-17 Download (361.75 KB) pdf -
14 A Note on Review of Interconnect Usage Charges Download (23.17 KB) pdf -
15 Deactivation of Value Added Services (VAS) through 155223 Download (69.67 KB) pdf -
16 Insufficient information in Advertisements-regarding Download (928.66 KB) pdf -
17 Protection of Consumer Interest at a Glance Download (85.6 KB) pdf -
18 To provide hard copy of telephone bills to the consumers-reg Download (1.58 MB) pdf -
19 Mobile Number Portability Consumer Guide Download (1.21 MB) pdf -
20 Consumers’ Handbook on Telecommunications-2015 (Tamil-Version) Download (5.76 MB) pdf -

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