भारतीय दूरसंचार विनियामक प्राधिकरण Telecom Regulatory Authority of India (IS/ISO 9001-2008 Certified Organisation)

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Telecom Regulatory Authority of India

Measures to Protect Consumer Interest

Measures to Protect Consumer Interest
S no. Title Download/Details Publish Date
1 List of Blackout days for Calendar year 2017 Download (70.39 KB) pdf 17/02/2017
2 Consumer Education Workshops by Service Providers for the Year 2016-17 Download (561.32 KB) pdf 13/01/2017
3 Migration between plans and billing platform Download (183.29 KB) pdf 16/08/2016
4 Consumers’ Handbook on Telecommunications-2015 (Marathi-Version) Download (4.88 MB) pdf -
5 Public notice titled "Beware of Fraud in the name of TRAI" Download (221.98 KB) pdf -
6 Termination of Service within 7 days. Download (634.25 KB) pdf -
7 Consumers’ Handbook on Telecommunications-2015 (Odiya-Version) Download (8.48 MB) pdf -
8 Processing fee for talk time top up recharge Download (504.28 KB) pdf -
9 Consumers’ Handbook on Telecommunications-2015 (Malayalam Version) Download (6.14 MB) pdf -
10 Registration process/facility (1909) for Unsolicited Commercial CommunicationView Document( 11 Kb) Download (10.52 KB) pdf -
11 Consumers’ Handbook on Telecommunications-2015 (Assamese Version) Download (6.38 MB) pdf -
12 Charging for Calling line identification presentation (CLIP) facility related Download (114.17 KB) pdf -
13 Consumers’ Handbook on Telecommunications-2015 (Telugu Version) Download (9.35 MB) pdf -
14 Provision of value added service without explicit consent Download (6.12 MB) pdf -
15 Consumers’ Handbook on Telecommunications-2015 (Bengali Version) Download (5.88 MB) pdf -
16 General guidelines to all Access Service Providers regarding Levying of separate charges for rectifying defects in network and visiting charges from the consumers. Download (50.48 KB) pdf -
17 Consumers’ Handbook on Telecommunications-2015 (Kannada Version) Download (7.08 MB) pdf -
18 Transparency in the Tariff offers and in Disclosure to consumers Download (49.84 KB) pdf -
19 Consumers’ Handbook on Telecommunications-2015 (Gujarati Version) Download (3.36 MB) pdf -
20 Measures to Protect Consumer Interest in Telecom and Cable TV Services. Details -

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