भारतीय दूरसंचार विनियामक प्राधिकरण Telecom Regulatory Authority of India (IS/ISO 9001-2008 Certified Organisation)

Telecom Regulatory Authority of India


Q 1. The service providers activate value added service like hello tunes, ring tunes, background music etc. on a telephone, mobile of a consumer without his|her consent and charge for the same. Is it permissible?


The service provider cannot activate any value added service, whether chargeable or free of charge, without the explicit consent of a customer. In case the subscriber seeks to unsubscribe the value added service within 24 hours from the time of its activation, the service provider has to deactivate the value added service and adjust or refund the deductions made if any.