Recharge coupons &Top-ups

Q 1. it permissible for service providers to charge processing fee on talk-time top-ups?

A. Service provider shall not charge fixed charges / processing fees etc., on exclusive talk-time top-ups. However, nominal fee not exceeding 10% of the top up value subjected to the ceiling of Rs.2/- towards administrative cost as well as applicable service tax can be levied.

Q 2. Can the unused amount in recharge coupons be carried forward?

A. Yes, any unused balance in the prepaid account shall be carried forward and credited if the subscriber recharges within the period specified for the purpose.