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Tariff Portal is a platform where consumers are facilitated to see tariffs of different ISPs / TSPs and their different Licensed Service Areas (LSAs) at a single place. This platform benefits not only the consumers but also helps other stakeholders to do a comparative analysis.
It facilitates users and service providers to explore and resolve various issues in different telecom services. It has three portals for different Quality of Service parameters:
TRAI MySpeed Portal: It facilitates users to explore the Mobile Data experience of customers across India. Users can submit data by downloading the app and testing their data speeds.
TRAI Drive Test Portal: It is a portal to explore the results of independent drive tests done TRAI.
TRAI MyCall Portal: Through this portal explore Voice Call Quality feedback ratings collected from the users via TRAI MyCall App. This portal provides map based view for data visualization of the ratings collected via MyCall app. Users can rate their voice call quality experience by downloading the MyCall app.
This portal has been developed to help the customer in processing their complaints. It facilitates customers by providing details of the complaint center for lodging a complaint with their telecom service provider, details of the appellate authority to escalate the issue in case their complaint has not been addressed satisfactorily by the telecom service provider, view the status of a complaint already lodged, and check the status of the appeal lodged with the appellate authority.
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