TRAI Portals

TCCMS Portal

This portal has been developed to help the customer in processing their complaints. It facilitates customers by providing details of the complaint center for lodging a complaint with their telecom service provider, details of the appellate authority to escalate the issue in case their complaint has not been addressed satisfactorily by the telecom service provider, view the status of a complaint already lodged, and check the status of the appeal lodged with the appellate authority.

B&CS Integrated Portal (BIPS)

BIPS facilitates all stakeholders of Broadcasting Sector viz. Broadcasters and Distributors to submit information related to Interconnection and other agreements pursuant to the “Telecommunication (Broadcasting and Cable) Services Register of Interconnection Agreements and all such other matters Regulations, 2019.

Mobile Number Revocation List (MNRL) Portal

MNRL portal is a platform where respective TSPs can submit the list of permanently disconnected mobile numbers. The stakeholders like banks can download MNRL and clean up their databases by using their own workflows (for example, a bank could download the list, check each number and if it is one of their customers', then can flag it, and let the customer update it with his new number). The stakeholders thereby shall not send one-time password etc. to someone other than their customer. This will help those customers, who may either not be using the concerned services regularly and hence do not find a reason to update their mobile number, or due to lack of awareness of potential danger due to mobile number reuse on re-allocation of a mobile number to other person/entity.

Tariff Portal

Tariff Portal is a platform where consumers are facilitated to see tariffs of different ISPs / TSPs and their different Licensed Service Areas (LSAs) at a single place. This platform benefits not only the consumers but also helps other stakeholders to do a comparative analysis.

TRAI CMS (Complaint Management System) Portal

For redressal of complaints related to Value Added Services (VAS), the Complaint Management System portal enables consumers to fetch details of VAS services activated on their phones. Where double consent for VAS has not been recorded by TSPs, the consumers shall be able to raise claims for the cost of VAS for one month and the claims, if any, will be settled by the respective TSPs.

MIS Portal

It is a web portal used to upload telco (2G, 3G, CDMA, GPRS, etc.) data by TSPs for MIS reports. Data is being uploaded by TSPs on this portal and after the verification of uploaded data by concerned division of TRAI, data is pushed to the database to generate MIS reports.

TRAI Analytics Portal

It facilitates users and service providers to explore and resolve various issues in different telecom services. It has three portals for different Quality of Service parameters:

TRAI MySpeed Portal: It facilitates users to explore the Mobile Data experience of customers across India. Users can submit data by downloading the app and testing their data speeds.

TRAI Drive Test Portal: It is a portal to explore the results of independent drive tests done TRAI.

TRAI MyCall Portal: Through this portal explore Voice Call Quality feedback ratings collected from the users via TRAI MyCall App. This portal provides map based view for data visualization of the ratings collected via MyCall app. Users can rate their voice call quality experience by downloading the MyCall app.