- Q 1. Can the wireless Internet connection be misused?
Yes, there is a possibility of the wireless Internet connection getting misused, particularly if the Internet access is provided through Wi-Fi. To avoid that one should use proper authentication methods by using secured password and user name.
- Q 2. Will keeping the modem on make any difference in the download limits?
Yes it can make some difference. When the PC and Modem is kept on, there is a trickling of packets from the Internet into the system, even though the PC is not connected to the Internet. Therefore, it is advisable to keep the modem off when one is not accessing Internet.
- Q 3. What is the fair speed usage limit in case of unlimited data plan?
This is the limit of data consumption upto which the subscriber get the promised speed. After the limit get exhausted, the speed is reduced. TRAI has mandated the Telecom Service Provider clearly specifying their fair usage limit and the data speed to be provided after the fair usage limit gets exhausted.
- Q 4. Even though broadband is not used frequently, still huge bills are received. What could be the reason?
Broadband service is available under various types of tariff packages with different download limits. Additional download of data beyond the permissible limit would attract additional charges. Therefore, user should subscribe to a Broadband package, which suits his/her requirement.
- Q 5. What is the minimum prescribed download and upload speed for broadband service?
TRAI does not prescribe any minimum download or upload speed. However, TRAI has mandated all service providers to indicate the typical download and upload speed generally available to the consumers in all tariff offerings. Further, during testing, at least 90% of the measured test samples must have download and upload speeds greater than or equal to the declared typical speed.
- Q 6. How can a subscriber measure the download and upload speed of his Broadband connection?
Customers can check the speed through TRAI MySpeed App. Further, the test results of various customers are presented on TRAI MySpeed App/ Portal. The portal can be accessed through the link: myspeed.trai.gov.in