Plans & Tariff

The roaming charges vary from one service provider to another. A subscriber can know about roaming charges by contacting his service provider. However TRAI has put a ceiling limit on national roaming charges that can be charged by Service providers from subscribers. These are as follows: • Rs. 0.80 per minute for outgoing local calls. • Rs. 1.15 per minute for outgoing National Long Distance (NLD). • Rs. 0.45 per minute for incoming calls. • Rs. 0.25 for outgoing local SMS. • Rs. 0.38 for outgoing long distance (inner- circle) SMS. • Receiving SMS is free while on national roaming. • There are no roaming charges on data usage.

A tariff plan, once offered by a service provider, shall be available to a subscriber for a minimum period of SIX months from the date of enrolment of the subscriber to the tariff plan. This implies that no tariff component of that plan can be hiked for a period of 6 months from the date of enrolment of a subscriber to that tariff plan. Service providers may though reduce the tariff. However, the Subscribers are free to move to other tariff plans of their choice at any time.

Yes, a subscriber can view tariff plans and other tariff instruments and make comparisons offered by TSPs at tariff portal of TRAI.

There is no single tariff plan which is uniformly best suited for each and every subscriber. There are a large number of tariff schemes in the market targeted at different user categories. It is essential for a subscriber to estimate his expected volume of usage and the pattern of usage and other preferences before deciding on the plan he should subscribe to.

No charges are payable by the subscriber for migration from one tariff plan to another tariff plan.

No, TRAI does not fix price/tariff for mobile/ fixedline plans. The Telecom Service Providers (TSPs) have the flexibility to offer different tariff plans and schemes with multiple combinations of fixed charges, periods of validity and usage charges depending on the market conditions and other commercial conditions, while following the regulatory principles of being transparent, non-discriminatory and non-predatory.

Yes, every service provider offers at least one Plan/Tariff for 30 days and also one plan which shall be renewable on the same date of every month and in case the date of such renewal is not available in a month, the date of renewal shall be the last date of that month while giving an option of monthly tariff and recharge thereof.

No. The service provider cannot change the terms and conditions of the existing tariff plan without giving a notice of 30 days to its customers.

TRAI has mandated that every service provider follows transparency and publish information about all its available plans through its Customer Care Centres, the points of sale, retail outlets, on its website and its App.