Q 1. I have terminated my connection with my service provider. When will I get the refund of security deposit?
A. The respective service providers are required to refund security deposits within a period of 60 days after closure of the connection. In case security deposit is not refunded within the stipulated period, service providers are required to pay interest at the rate of 10% per annum for the delay.
Q 2. What are the roaming charges for my network?
A. The roaming charges vary from one service provider to another. A subscriber can know about roaming charges by contacting his service provider. However TRAI has put a ceiling limit on national roaming charges that can be charged by Service providers from subscribers. These are as follows: • Rs. 0.80 per minute for outgoing local calls. • Rs. 1.15 per minute for outgoing National Long Distance (NLD). • Rs. 0.45 per minute for incoming calls. • Rs. 0.25 for outgoing local SMS. • Rs. 0.38 for outgoing long distance (inner- circle) SMS. • Receiving SMS is free while on national roaming. • There are no roaming charges on data usage.
Q 3. Is there a minimum validity period prescribed for tariff plans?
A. A tariff plan, once offered by a service provider, shall be available to a subscriber for a minimum period of SIX months from the date of enrolment of the subscriber to the tariff plan. This implies that no tariff component of that plan can be hiked for a period of 6 months from the date of enrolment of a subscriber to that tariff plan. Service providers may though reduce the tariff. However, the Subscribers are free to move to other tariff plans of their choice at any time.
Q 4. Can a subscriber view tariff plan offered by various TSPs at a single place
A. Yes, a subscriber can view tariff plans and other tariff instruments and make comparisons offered by TSPs at tariff portal of TRAI.
Q 5. Is there a single tariff plan, which may best suit all subscribers?
There is no single tariff plan which is uniformly best suited for each and every subscriber. There are a large number of tariff schemes in the market targeted at different user categories. It is essential for a subscriber to estimate his expected volume of usage and the pattern of usage and other preferences before deciding on the plan he should subscribe to.
Q 6. Whether any charges have to be paid for migration from one plan to another?
A. No charges are payable by the subscriber for migration from one tariff plan to another tariff plan.