Prepaid

Q 1. A prepaid subscriber feels that he is being overcharged. Can he get itemized usage details in respect of his mobile connection?

Yes, if a prepaid subscriber makes a request for itemized usage details, the service provider is required to supply to him the same for a period of six months preceding the month in which the request has been made. The service provider may charge a reasonable cost not exceeding Rupees Fifty for providing such details.

Q 2. Can a pre-paid subscriber migrate to post-paid and vice-versa?

Yes, migration from pre-paid to post-paid and vice-versa is allowed without any migration charge and without having change in mobile number.

Q 3. Can a prepaid subscriber avail any services even after his talk time is exhausted?

Services which do not affect talk time value, including incoming voice calls and SMS shall continue to be available to the prepaid subscribers during validity period even after talk time value has exhausted.