What is Unsolicited Commercial Communication (UCC) or Spam?
Conditions for message/call to be termed as 'spam/UCC'
To be UCC or Spam, the message/call must be
- ● Neither as per the
means any voluntary permission given by the customer to the sender to receive message/call related to specific purpose, product or service given by recipient to sender
- ● nor as per registered
preference means message/calls related to certain category such as health, Banking, Education, etc. (s) of recipient.
What is not spam?
Calls or messages from registered senders are not spam or UCC. Different rules apply to these.
Some organisations can send you messages or calls without permission when such communication is in Public Interest. These include:
- ● Central Government or
- ● State Government or
- ● bodies established under the Constitution
Stop getting spam
To send you commercial messages or calls, the registered sender must
If you get unwanted calls or messages, follow the advice on the Customer Preference Registration Facility.
You may revoke consent given to senders. Learn more on how to revoke consent
You also have options to stop or complain about UCC or Spam.
Know more about Code of Practice for complaint handling